Effectiveness

It refers to the degree to which a certain activity is accomplished (a level of outputs or outcomes) rather than how it is developed, which is the subject of efficiency.

Efficiency

It refers to the comparison between the values of production factors (inputs) of a particular organization or activity/process and the products/results (outputs) and their optimal values.

Productivity

It corresponds to the ratio between the products (outputs) and the factors (inputs) used.

Benchmarking

It is the process of searching for excellence, through a systematic comparison of performance with benchmarks.

Performance Indicator

It is a quantified measure as a ratio, which reflects the way or the intensity of performing a particular activity.

Explanatory factors

These are factors or indicators that can justify, to some extent, a better or worse performance.

Communication

It is the process which comprises a message being transmitted to an intended audience through a medium.

Public-Private Partnership (PPP)

Form of public procurement in which a partnership agreement (business relationship) is established between the public and private sectors, usually of long term, where there is a sharing of risks, rewards and responsibilities.

Concession of public works or of public services

Method of public procurement, typically in the form of PPP, in which the financing of the private partner, who performs a public work and/or provides a public service, is ,tendentiously, assured by operational revenues.

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